🏢 Location & Infrastructure
🔹 Opened a new office in Serbia (Belgrade, Novi Sad)
🔹 Shaped a crisis management core team
🚀 Relocation & Automation
🔹 Secured a €5M+ relocation budget with executive leadership approval. Justified investment in a custom-built CRM for full relocation automation
🔹 Created and implemented an end-to-end relocation solution, including:
✅ CRM platform with employee personal accounts and dedicated workspaces for each function (HR, Legal, Mobility)
✅ Fully automated end-to-end relocation workflow (request approvals, application pack auto generation, relocation workflow, etc.)
✅ Stage time reduced from hours to seconds; human factor eliminated.
✅ Data & Analytics for top management: dashboards (Power BI) for real-time progress: relocation, SLAs, teams workload, relocation demand forecasting
🔹Built 10 cross-functional teams (50+ FTEs), including 5 from scratch
🔹Optimized processes for two existing teams for performance and scalability improvement
🔹Organized full support for relocated employees and their families:
✅ Created a local community, held 23 Q&A sessions, 2000+ cases successfully resolved
✅ Recorded all required demos, video guides, documentation
✅ Created and continuously updated an internal knowledge base covering all required information about relocation and adaptation: housing, childcare, schools, and education, healthcare, local services, etc.
📈 Location Organic Growth
🔹 Launched local HR and TA functions
🔹 Initiated local hiring and hire-to-relocate programs: hire candidates from the CIS market with planned relocation to Serbia
🤝 M&A Integration and Growth
🔹 Successfully integrated Vivify Ideas, addressing cultural alignment, employee retention, platform unification, and transition complexity
🔹 Merged HR and TA functions, unified organizational structures and processes, and ensured full onboarding of 150+ employees without attrition
🌍 Integration & Positioning
🔹 Full integration of Serbia in global staffing, Review360, workforce & BU growth planning
🔹 Org structure realigned from the CIS to the EMEA region
🔹 Positioned Serbia as a new delivery center with mature expertise: demos, presentations, case studies
🔹 Brought in new logos from different domains per company strategy
💰 Profitability & Optimization
🔹 Executed cross-location reallocation and rebalancing of project portfolio
🔹 Built a local org structure: realigned solid-line reporting, established new local competencies in existing BUs, and assigned new managers
🔹 Secured tax incentives from the Serbian government
🔹 Reduced costs via consolidation and automation