Programs, services, and processes for
IT companies. Consulting for IT specialists, managers, and top managers
I work with clients all over the world
Founder, dima-i consulting
Dima Ivanov
  • For IT Companies
    I develop and implement Delivery Operations that ensure sustainable projects delivery with a high quality, establish and support long-term relationship with employees, including career and professional growth inside the company. As a result, companies get non-linear growth, satisfied clients and - of course - revenue growth
  • For IT Specialists
    I assist with establishing proper communication with the management, finding dream job, boosting up your career, and becoming better professionals
  • For Managers
    I assist with effective teams building and growing that deliver projects with stability and quality in the long run
  • For Top Managers
    I assist with solving problems of growth effectively, and providing short-, mid- and long-term upscaling of your business as quickly as possible
Services
  • Consulting for result-oriented development of internal business processes, services and programs
  • Full-cycle support and personalized approach tailored to the specifics of your IT-company
  • All implemented solutions work in the long term and are scalable in organizations from 10 to 60000+ people in dozens of countries around the world
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  • I dive in your case to the smallest detail
  • I make hypotheses and ask follow-up questions
  • Based on the feedback, I give you a step-by-step action plan to solve your case
  • I answer all questions related to the solution
  • I guarantee the confidentiality of your communication with me
  • Mentoring programs available on request
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Case Studies

Achievements
I received the most prestigious award at EPAM Systems for 3 consecutive years for an outstanding contribution to the company's business development. Arkadiy Dobkin, CEO of the company, personally nominates and gives the award
  • EPAM Impact Award:
    Business Operator
    Enormous Efforts in Developing an Approach for the Massive Relocations to Serbia. Your Efforts and Professionalism Greatly Impact EPAM Business
    «Dmitry, thank you for your enormous efforts in developing an approach for the massive relocation to Serbia. Your efforts and professionalism greatly impact EPAM business. Thank you!»

    Arkadiy Dobkin
    CEO and Co-Founder, EPAM Systems
  • EPAM Impact Award:
    Business Operator
    Creating Staffing & Operations in MACH Competency and improving Global Digital Engagement Practice Operations
    «Dmitry, thank you for the excellent results in creating the Global MACH staffing and improving DEP operations. Your proactivity, great attitude, and dedication are invaluable. Thank you!»


    Arkadiy Dobkin
    CEO and Co-Founder, EPAM Systems
  • EPAM Impact Award:
    Business Operator
    Successful conversion of Hybris Staffing Process into transparent Global Service
    «Dmitry, thank you for the successful conversion of the Global Hybris staffing process into a transparent service for everyone and for being a great driver of staffing organization in EPAM locations. Thank you!»


    Arkadiy Dobkin
    CEO and Co-Founder, EPAM Systems

Recommendations

Company upscaling and controlled growth are not a task for anyone. In my 19 years in IT, 11 of them at EPAM Systems, I have seen firsthand that every organization of any size, from 10 to 60,000 people worldwide, faces growth challenges.

No sustained experience in building processes and services? Entrust these tasks to a professional. Stop enduring a permanent conflagration and driving your employees to burnout. Stop losing customers, revenue and employees.
As you're on my website now, it means you understand the importance of building a company that is resilient to rapid growth and any external impact, whether it's a massive relocation or a global recession. You already know for sure that attempts to flood the problem with money or to implement Agile everywhere have had only a temporary positive effect. I suggest that you “treat” not the symptoms, but the root cause - find the problem and solve it.

Like each of us, top management can get their lumps by implementing different ideas on their own. You try one idea, then another, it all takes a lot of time, and your company is already incurring losses in the short and long term. When upscaling an organization, delivery quality issues on projects can lead to loss of revenue. To avoid going in circles and take a shortcut to your goal - reach out to me.

It's time to dot the i's and cross the t's. For myself, I have long ago answered the question, “How to build Delivery Operations in companies?” by independently creating:
  • An operations organization from scratch for 1000 people in one location that grew to 4000 employees in 6 years with minor process changes
  • Two global Staffing and Delivery Operations organizations for 3000+ people in 15 countries
  • A program to relocate 800+ people to Serbia (500 employees and 300+ family members) with full automation of all processes

With such a wealth of experience and knowledge under my belt I know exactly how to build processes and services in an IT company of any scale from ten to several tens of thousands of people around the world. As well as how to tailor all solutions specifically for your organization.

What is Delivery Operations?
Delivery Operations is an organization that sits at the intersection of business and people. It enables you to:
  • Solve company growth issues at any scale
  • Build long-term relationships with employees and grow them within the company
  • Deliver projects with sustainable quality
  • Sustain the non-linear growth of company and revenue
  • Create competencies from scratch and easily upscale the existing ones
  • Be prepared for any external impact: recession, mass relocation, etc.

What should the ideal Delivery Operations organization be like?
Systemic. The processes are well-described and regulated, everything works like clockwork. Should an employee leave, everything continues to work both in the organization and on any of the projects.

Effective. With the right use of the built processes and services, your company will significantly reduce staff attrition, and the delivery quality will be consistently high.

Scalable. The 1.5-2x growth of a company inevitably brings old processes to a halt, while the new ones still lack a proper thought-out. Here begins a vicious circle: new processes and services have just been developed, implemented and adjusted, and the company has grown again. And everything has to start all over again. People leave, and the quality of project delivery deteriorates inevitably. By implementing a Delivery Operations organization in your company once, you can plan for your company's growth and be confident that all processes and services will easily scale to tens of thousands of employees worldwide.

What's your first step? Just get in touch with me.

Contacts
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Located in Belgrade, Serbia
I work with clients all over the world
Programs, services, and processes for IT companies: development and implementation. Consulting for IT specialists, managers, and top managers