Over four years, I built and scaled an operational model for the company’s largest SAP Hybris practice (2,000+ employees across 20+ locations, 100+ projects, $100M+ in annual revenue).
I resolved critical challenges including uncontrolled bench growth, client attrition, and declining margins.
I built and led a team of 30+ managers and implemented a global framework covering end-to-end staffing, hiring, internal mobility, employee lifecycle management, and delivery monitoring.
✅ As a result, I reduced the bench from 20% to 8–10%, increased margins to 30–40%, expanded the portfolio by 72%, launched operations in 5 new countries, and doubled the practice size.
📌 All processes remain stable and fully operational at 2,000+ FTEs.